1. |
Make
reservations as early as possible since special fares are
capacity controlled. The airlines set aside a limited number
of seats for special fares, and these sell out quickly. |
2. |
Our
agents will advise you of all discount options and routings
to the cities you request. Shop for fares around a specific
flight time ResMail or ResFAX will also help with choosing
flights. |
3. |
If
the flight you have chosen is sold out in the discount fares,
our agents will book coach class (or the lowest available
fare) and automatically waitlist the lower fare. The tickets
will be issued at the lowest available fare. |
4. |
If
a waitlist fare has not cleared before arriving at the airport,
check at the airline counter. Often discount seats will become
available shortly before departure time. Our printed itinerary
lists both confirmed and waitlisted seats. Be sure you receive
a credit receipt for the refund amount if a lower fare does
become available - this allows for easier follow-up on refund
questions. |
5. |
Good
communication between the agent and the person making the
reservation is vitally important in order to reduce the margin
of error. Our agents will reconfirm your itinerary with you
before ticketing, either verbally, by email or fax. Please
be sure to review it carefully to confirm your request. This
way any miscommunication can be taken care of prior to ticketing. |
6. |
Be aware that most discount fares have restrictions. For example,
they may require advance ticketing, be non-refundable, or
have an airline service charge assessed if a ticket is not
used. Our agents will discuss all restrictions with you as
well as noting penalties at the bottom of the itinerary. |
7. |
Avoid
last minute changes that disqualify restricted discounted
fares. |
8. |
Lower
airfare expenditures by making one two-day trip rather than
two one-day trips. |
9. |
Avoid
confusion. Leave a copy of your itinerary with someone else
in the office, Office Manager, spouse, or a friend. |
10. |
If
you do not cancel a portion of your flight itinerary that
is not being used, the airline will most likely cancel the
remainder of your trip. Be sure to call Mann Travel Managements or the
airlines to cancel. |
11. |
Hang
on to your airline ticket. If lost, it will cost $100 to apply
for a refund, and if someone else uses the ticket, a refund
will not be processed. Also, the airlines’ processing
time for lost tickets is approximately six months, and in
some cases, longer. |
12. |
A prepaid ticket is used when a passenger needs a ticket and
time does not permit other means of delivery. Payment is guaranteed
to the travel agency, and the ticket is picked up at the ticket
counter. A non-refundable fee is accessed by the airline on
all prepaid tickets. In the case of refunds, it is necessary
to inform the agency that a prepaid ticket was not used. The
carriers do not automatically process refunds on these tickets.
Prepaid tickets wil only be issued by carriers who do not
offer electronic tickets. |
13. |
An
electronic ticketing “option” is also referred
to as an E-ticket. It eliminates the need for paper flight
coupons. The “ticket” is stored in the carrier’s
database. Customers who electronically purchase travel on
participating carriers will receive a confirmation number,
printed itinerary and receipt. Seat selection will continue
to be made at the time the reservation is booked. The day
of departure, the traveler needs to show an acceptable form
of identification at the ticket counter, gate or curbside
to obtain a boarding pass. Electronic Ticketing is a convenient
new service that leaves the responsibility for safeguarding
the customer’s tickets with the respective airlines.
This service is not yet available with all air carriers. |
14. |
Check
your itinerary for accuracy prior to departing for your trip. |
15. |
Due
to the problems that the airlines are having with frequent
flyer programs, please check at the gate to make sure the
frequent flyer number is recorded. |
16. |
Cancel hotels before 4:00PM on day of arrival or the time
noted on your itinerary to avoid a no-show bill and obtain
name and date and/or cancellation number. If your hotel requires
an earlier cancellation time - it will be noted on your itinerary. |
17. |
Verify
rates billed to you at hotels and car rental companies prior
to signing your bill. |
18. |
Please
make us aware of any special requests of a traveler. Updating
profile information is important for agents to provide your
travelers with the best service possible (non-smoking hotel
rooms, car size preference, special meal requests, etc.). |
19. |
Do
you see our weekly Mann Newsletter? |
20. |
Take
advantage of our Weissmann Customized City Guide. |
21. |
Please
advise us immediately of any status changes with your Frequent
Flyer programs. There are many advantages associated with
these programs. Benefits can include upgrades, discounts,
and priority seat selection. |
